Terms and Privacy

Terms and Conditions

Glowr is operated as a private invite-only beta. Access is provided free of charge to validate the product with a limited group of users. The site and service owner is:

• Owner/controller: VSM
• NIF: 38872240D
• Address: Avinguda Jaume Recoder, 53, 08301, Mataro, Spain
• Status: Spanish autonomo
• Contact: info@glowr.io

Beta access is not a permanent commercial offer. VSM may modify, suspend, or revoke access to the service, including accounts, organizations, integrations, or features, where needed for security, maintenance, misuse, beta completion, or product changes.

Users must keep credentials confidential, use the service lawfully, and avoid submitting illegal content, third-party confidential content without authorization, special-category data unless there is a valid legal basis, malware, spam, or content that infringes third-party rights.

Glowr may generate summaries and actions with artificial intelligence systems. These outputs are assistive and must be reviewed by the user before decisions, disclosure, or ticket creation. Users retain rights in the content they submit, subject to the license needed to process, host, display, and operate the service.

The beta is provided without any commitment to availability, continuity, support, error-free operation, or fitness for a specific purpose. To the extent permitted by law, VSM is not liable for indirect damages, lost profits, data loss, decisions based on automated outputs, or interruptions inherent to a beta service.

Paid self-service plans are not available in this version. Any price, renewal, cancellation, tax, refund, or payment condition will be shown before a paid service is purchased.

Privacy Policy

The data controller is:

• Owner/controller: VSM
• NIF: 38872240D
• Address: Avinguda Jaume Recoder, 53, 08301, Mataro, Spain
• Status: Spanish autonomo
• Contact: info@glowr.io

Glowr processes account data, professional identifiers, organization data, invitations, authentication data, usage activity, contact messages, box content, configured integrations, technical logs, and data required for security, support, and service operation.

Processing purposes include providing the beta service, managing accounts and invitations, authenticating users, generating AI-assisted summaries, maintaining security, responding to requests, measuring usage with consent, debugging errors, and complying with legal obligations.

Legal bases include performance of the requested beta relationship, legitimate interest in security and technical improvement, consent for non-essential analytics, and compliance with legal obligations. Users can withdraw cookie consent through the Cookies Policy.

Glowr may use providers for hosting, email, analytics, reCAPTCHA, infrastructure, payments, event processing, and artificial intelligence. AI providers act as processors or subprocessors to process content submitted to the service, not for Glowr-controlled model training.

Some providers may be outside the European Economic Area. Where applicable, Glowr will seek appropriate transfer mechanisms such as adequacy decisions, standard contractual clauses, or other safeguards recognized by applicable law.

Data is retained during the beta and afterwards only as needed to operate the service, meet legal obligations, resolve incidents, protect rights, or observe limitation periods. Users may request access, rectification, erasure, objection, restriction, portability, and withdrawal of consent by writing to info@glowr.io. They may also complain to the Spanish Data Protection Agency.